Questions, answered
VERNAY FAQ
How long do Vernay lashes last?
How long do Vernay lashes last?
The 2-in-1 Bond & Seal pen holds up to 72 hours when applied and sealed correctly. Real wear varies with your skin type, natural oils and how you apply them.
I'm a total beginner — is it hard to apply?
I'm a total beginner — is it hard to apply?
Not at all. It's three steps — bond, set, seal — and most people are ready in about five minutes, even the first time. The precision tweezer makes placing clusters easy, and with 640 clusters in the case you have plenty to practice and perfect your look.
Will it damage my natural lashes?
Will it damage my natural lashes?
Clusters sit on top of your own lashes rather than being glued to each individual hair, and the kit includes a dedicated remover so you can take them off gently instead of pulling. Follow the removal steps and avoid tugging.
What if I have sensitive eyes?
What if I have sensitive eyes?
Do a patch test behind your ear 24 hours before your first full application. If you notice any irritation, stop use. If the kit isn't right for you, our 30-Day Lash Love Promise has you covered.
What's included in the kit?
What's included in the kit?
Everything to bond, set, wear and remove — in one hard case: 640 pro cluster lashes across 7 lengths (9–16 mm, 30D–60D, D-curl), the 2-in-1 Bond & Seal pen, a lash remover, a precision tweezer, a dual brush and an organizer pouch.
Are the lashes vegan & cruelty-free?
Are the lashes vegan & cruelty-free?
Yes. Every lash is made from premium synthetic fibers — never mink, never animal hair. No animals are harmed to give you that full, fluttery look.
How do I take them off?
How do I take them off?
With the included lash remover. Apply it along the lash line to gently release the bond, then wipe the clusters away — no pulling. You can re-wear clusters that are still in good shape.
Shipping, tracking & returns?
Shipping, tracking & returns?
We ship from our US warehouse in Atlanta, typically 3–5 business days, fully tracked — you'll get a tracking number by email. You're covered by our 30-Day Lash Love Promise: if your kit arrives damaged, faulty or isn't what you ordered, email info@vernaybeauty.com and we'll send a replacement. For hygiene reasons, opened lash products can't be returned.